Privacy Policy
A legal disclaimer
Last Updated: May 10, 2025
Bregil Villas Resort (referred to as "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our resort, use our services, or interact with our website and other digital platforms.
By accessing our resort, using our services, or interacting with us, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information:
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Contact Information: Your name, address, email address, phone number, and other contact details.
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Reservation and Stay Information: Dates of your stay, room preferences, booking details, payment information (credit card details are processed by secure third-party payment processors and not stored by us), and any special requests.
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Demographic Information: Age, gender, nationality, and language preferences (optional).
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Device and Usage Information: IP address, browser type, operating system, referring website, pages visited on our website, and other usage data collected through cookies and similar technologies.
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Location Information: If you enable location services on your device, we may collect your precise location.
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Marketing and Communication Preferences: Your preferences for receiving marketing communications from us.
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Feedback and Surveys: Information you provide in surveys, feedback forms, or reviews.
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CCTV Footage: Images and videos captured by our security cameras in public areas of the resort for safety and security purposes.
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Other Information: Any other information you voluntarily provide to us.
2. How We Collect Your Information
We collect your personal information through various means, including:
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Directly from you: When you make a reservation, check-in, use our services, contact us with inquiries, participate in surveys or promotions, or provide feedback.
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Automatically: When you visit our website or use our online services, we may collect certain information automatically through cookies and similar technologies.
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From third parties: We may receive information from online travel agencies, booking platforms, or other partners through whom you make reservations.
3. How We Use Your Information
We may use your personal information for the following purposes:
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To provide and manage our services: Processing your reservations, managing your stay, providing requested services, and communicating with you about your booking.
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To personalize your experience: Understanding your preferences to enhance your stay and provide tailored offers and recommendations.
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To communicate with you: Responding to your inquiries, providing customer support, and sending you important updates and notifications related to your booking or our services.
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For marketing purposes: Sending you promotional emails, newsletters, and information about special offers, events, and updates about Bregil Villas Resort (where you have consented to receive such communications). You can opt-out of these communications at any time.
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To improve our services and website: Analyzing usage patterns, conducting research and development, and enhancing the functionality and content of our website and services.
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For security and safety purposes: Monitoring our premises through CCTV, ensuring the safety of our guests and staff, and investigating any security incidents.
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To comply with legal obligations: Fulfilling our legal and regulatory requirements.
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For other legitimate business purposes: Such as data analysis, internal audits, and improving our overall business operations.
4. Disclosure of Your Information
We may share your personal information with the following categories of recipients:
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Service Providers: Third-party vendors who provide services on our behalf, such as payment processing, website hosting, data analysis, email marketing, and customer support. These providers are contractually obligated to protect your information.
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Business Partners: In some cases, we may partner with other businesses to offer joint services or promotions. We will only share your information with these partners with your consent or as necessary to provide the requested service.
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Legal Authorities: We may disclose your information to law enforcement agencies, government authorities, or other legal bodies when required by law or to protect our rights, property, or safety, or the rights, property, or safety of others.
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In connection with a business transfer: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
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With your consent: We may share your information with other third parties with your explicit consent.
5. Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include physical, technical, and administrative safeguards. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide you with our services, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period may vary depending on the type of information and the specific purpose.
7. Your Rights
Depending on your location and applicable laws, you may have certain rights regarding your personal information, including:
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Right to Access: You may have the right to request access to the personal information we hold about you.
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Right to Rectification: You may have the right to request that we correct any inaccurate or incomplete personal information.
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Right to Erasure (Right to be Forgotten): You may have the right to request the deletion of your personal information under certain circumstances.
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Right to Restriction of Processing: You may have the right to request that we restrict the processing of your personal information under certain circumstances.
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Right to Data Portability: You may have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
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Right to Object: You may have the right to object to the processing of your personal information for certain purposes, such as direct marketing.
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Right to Withdraw Consent: If we have relied on your consent to process your personal information, you have the right to withdraw your consent at any time.
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Right to Lodge a Complaint: You may have the right to lodge a complaint with a data protection authority if you believe that our processing of your personal information infringes applicable laws.
To exercise any of these rights, please contact us using the contact information provided below. We may require you to verify your identity before responding to your request.
8. Cookies and Similar Technologies
Our website may use cookies and other similar technologies to collect information about your browsing activities. Cookies are small text files that are stored on your device when you visit a website. We use cookies to enhance your browsing experience, personalize content, analyze website traffic, and for marketing purposes. You can control and manage your cookie preferences through your browser settings.
9. Links to Other Websites
Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party websites you visit.
10. Children's Privacy
Our services are generally not directed towards children under the age of 16. We do not knowingly collect personal information from children without parental consent. If you believe that we have inadvertently collected personal information from a child, please contact us immediately, and we will take steps to delete the information.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated Privacy Policy on our website and indicate the date of the latest revision. We encourage you to review this Privacy Policy periodically.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at our given contact details.